FAQs

  • Most orders will ship within 7 business days of their purchase.

  • Once your order label is printed, a tracking number will be provided to you. You can take that tracking number to the selected shipping carrier’s website to receive updates.

  • MS Customworks currently ships to the USA, Canada, and Mexico. We also have a reseller for all of our EU friends who you can find with this link here.

  • The primary focus of MS Customworks currently is on custom figures and printed murals/tiles. However, we plan to expand operations to custom accessories, custom models, and more.

  • If you are not satisfied with your order, please check the MSCW return policy to see if your purchase is eligible for refund and then contact us here.

  • MS Customworks has no affiliation or endorsement with The Lego Group.

    Some MSCW products may include elements from The Lego Group, but this is done so independently, parts are not provided by The Lego Group.

    Any reference to Lego or its trademarks are done so solely for descriptive purposes. The use of any Lego produced material does not imply any partnership or endorsement.

  • MSCW offers a variety of print coverage options. We like to simplify our coverages into four main groups.

    • Standard 180º Printing:

    1. Front/back of torso.

    2. Front hip.

    3. Front legs.

    4. Up to two facial expressions.

    5. (Varies by figure) side arms.

    • CMF (Collectable Minifigure Series):

    1. Everything included in Standard 180º Printing.

    2. Side leg/s.

    • CMF+:

    1. Everything included in both Standard 180º and CMF Printing.

    2. (Varies by figure) side/back of hips.

    3. (Varies by figure) back of legs.

    4. (Varies by figure) more than two facial expressions.

    • High End:

    1. Everything included in CMF+

    2. (Varies by figure) 360º leg coverage.

    3. (Varies by figure) 360º arm coverage.

    4. (Varies by figure) hand printing.

    5. (Varies by figure) Color blockage on side of torso.

    6. (Varies by figure) 360º head printing.